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Hi Imogen,

Our company is a US based company and for further queries you can call us at 8668602929

Hi Imogen,

We appreciate your valuable feedback.
 
We apologize for your inconvenience in your travel booking experience. We strive to ensure that each and every one of our customers has a positive booking experience.

 Could you please provide more information about your booking so we can determine what happened?

We will resolve your issue right away.

Thank you,
Michael
Support Manager

Hi Margaret,

We appreciate your valuable feedback.

We apologize for your inconvenience in your travel booking experience.

I am sincerely sorry for the confusion, but we would like to know specifically in which part of the process/ transaction did everything go wrong?

I will strive to figure out how we can make the process simple and easy to use in the future.

Thank you,

Michael

FareDepot Support  Manager

 

Hi Margaret,

We appreciate your valuable feedback.

We apologize for your inconvenience in your travel booking experience.

Sometime first class and business class fall into the same category and class of service based on availability.

I will strive to figure out how we can make the process simple and easy to use in the future.

Thank you,

Michael

FareDepot Support Manager

Hi Kelly,

As we discussed your old reservation is auto cancelled by the airline as flights were overbooked,So we have provided you alternate option on United airline on same price

HI Kelly,

It is common that flights can become overbooked while the reservation is being  booked. In this particular case the United Airlines flight had no more available seats.

At that point in time, we are able to provide you alternative flight options. We hope you understand and will consider booking with us again in the future.

Thank you,
Michael
Support Manager