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Hi Richard,

Our security check helps reduce the risk of any fraudulent payment. In your circumstance there was no reply for security check so your reservation was voided and same has been already emailed to you

Hi Richard,

We apologize for your inconvenience.

We strive to make sure we provide all information about upcoming travel journeys to our customers.

We will make sure that whichever agent failed to provide you a proper notice is taken care of.

As a token of our appreciation, please use Promo Code GG25 on any future booking for extra savings.

Sincerely,
Michael
Support Manager

Hi Shane,

Your flight is already booked on premium economy,You can check faredepot customer receipt or you can also cross check with Lufthansa airlines,for further queries please call us at 8668602929

Hi Shane,

We apologize for your inconvenience while booking your travel with us.

We strive to make sure our each and every customer has a positive booking experience. It is disheartening to have read your story. I will do a full investigation into this matter and take it into personal hands with our management team.

We hope to resolve this matter for you ASAP and clear any mishaps that occurred. We appreciate your very valuable feedback and will definitely take into account everything you have mentioned.

In the meantime, if there is anything we can do to help, please don't hesitate to ask. As a token of our sincerest apologies, please use Promo GG25 for any future booking.

Thank you,
Michael
Support Manager

HI Anahita,

We appreciate your valuable feedback.

We apologize for your inconvenience in your travel booking experience. We strive to ensure that each and every one of our customers has a positive booking experience. 

Could you please provide more information about your booking so we can determine what happened? We will resolve your issue right away.

Thank you,
Michael
Support Manager