Thank you for your feedback.
We understand this purchase did not meet your expectations. Upon review, we can see that correspondence regarding your return request was sent from two different email addresses, which resulted in the information being received across separate cases before they were consolidated.
We appreciate you taking the time to share your experience and will continue to look for ways to make our processes as smooth as possible for customers.
Отзиви за продукти
Product
Fansonline
15 days ago
Thank you for taking the time to leave a review.
We're sorry to hear that you were dissatisfied with the product. While we understand it did not meet your expectations, we appreciate your feedback and will take it into consideration.
If there is anything specific about the product that contributed to your experience, we would welcome the opportunity to learn more.
Дата на покупка: 28/07/2026
0
Споделете
JB
Jan Beddoes
Проверено от Feefo
AUS
16 days ago
Какво каза Jan Beddoes за Fansonline:
No complaints about the customer service. Very quick dispatch and delivery.
Thank you for your feedback.
We're sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be and apologise for the inconvenience that the additional two days added to the original ETA may have caused. While we always aim to have orders dispatched as quickly as possible, on this occasion we were unable to meet your expectations, and we're sorry for the disappointment.
We appreciate your patience and thank you for bringing this to our attention.
Отзиви за продукти
Product
Fansonline
15 days ago
Thank you for sharing your feedback on the Mercator Domino 3-in-1 Exhaust Fan.
We're sorry to hear that you're disappointed with the performance of the unit. The concerns you've raised regarding the noise level, light brightness and heating function do not sound like the fan is functioning normally. Based on your comments, it sounds like there may be an issue with the product.
Please note that this item is covered by a manufacturer's warranty which you can access directly by checking your invoice for contact details, or we'd be happy to discuss the available warranty options with you directly so please let us know.
Нашите независими награди отличават най-добрите марки по обслужването на клиенти. Победителите се определят въз основа на рейтингите, които получават от своите клиенти.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
