Service in store was very good, polite and helpful staff, delivery charges are astronomical especially given that you don't take old matresses for disposal. The delivery charge will make me think...
Purchased a three and two seater sofa, a streamline king size mattress and a chaise longue chair at a total cost of £1650. When the sofas arrived I realised that the chaise longue would not fit in...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for taking the time to leave us feedback. We are sorry that you are unhappy with the level of service you received but as the chaise was a special order item we do not tend to allow cancellations as there is always the possibility that we will be unable to sell it on.
Having checked your order it seems that one of our directors authorised the cancellation as long as a restocking charge was charged which allows us to cover some of our costs.
Once again we are sorry that you are unhappy with the service you received but I hope this explains why you were charged.
Good choice of furniture and different range from other similar stores in the area. However I was very annoyed to have to order my item when it was in store and I was then charged £34 for the...
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Cousins Furniture Stores
Cousins Furniture
13 years ago
Thank you for your comments.
We're happy to see you were so pleased with our choice of furniture and that you were able to find something that perfectly suits your home.
We appreciate your feedback on our delivery charges. Our delivery team are expertly trained to assemble most of our furniture prior to delivery before delivering any furniture to a room of your choice and remove any packaging from your home. We hope you can understand that it is this expert service that is reflected in our delivery charges. If you did wish to discuss this any further please do feel free to contact our team via online@cousinsfurniture.co.uk
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Събираме независимо отзиви от името на фирмите, които работят с нас. Нашата платформа се свързва само с потвърдени купувачи, за да сте сигурни, че четете отзиви от истински клиенти.
Само клиенти с доказателство за покупка могат да оставят отзив във Feefo. Гарантираме това, като се свързваме с купувачите веднага след трансакцията.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Проверяваме дали отзивите са от истински клиенти, като ги съпоставяме с продажба или трансакция. Лицата получават покана да оставят отзив само след като са закупили от фирмата.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
