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Fantastic to hear you were very pleased with both service and your gold belcher bracelet. We really look forward to assisting you next time you are looking for new jewellery. Carolina Veronese Chains of Gold

Thank you for your time to send us your feedback. Our gold crucifix for men is beautifully hand finished in Italy and we are always happy to hear our products are cherished gifts. Carolina Veronese Chains of Gold

I am sorry to hear your experience with our company wasn't as expected. We offer a next day delivery service at a premium cost (£7) and also a 2-3 dispatch service which is £3.99. All of our orders are sent via Royal Mail and are tracked and recorded. I checked your order and I am unable to find an error from our dispatch team. I see you chose the standard 2-3 days dispatch service and you placed your order after 4pm on a Thursday. Your order was dispatched on the Monday and signed for on Tuesday. Regarding the crucifix you purchased, we are very sorry to hear this wasn't as expected. We understand how difficult it can be to shop online so we offer as much information and supporting pictures for all our jewellery. If there's anything else you think we could have added to the page to help other buyers, your feedback will be appreciated. If you would prefer to return your necklace, please contact us on info@chainsofgold.co.uk and we will be happy to assist and cover the costs of your return. We look forward to hearing from you. Carolina Veronese Chains of Gold