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We are truly sorry to hear about the frustrating experience you had with the persistent "Have you forgotten something?" messages while ordering your measuring cylinders, and the difficulty you faced trying to get answers. That is certainly not the seamless experience we want to provide. You've highlighted a known issue: these messages were an unintended side effect of a recent website update in the last few weeks. Please know that a fix is actively being worked on to resolve this specific problem. We sincerely apologize for the irritation this caused. Regards, George.

We appreciate your feedback! It's wonderful to hear that our service was quick and efficient for you. We strive for that! Regards, George!

That's wonderful to hear! We're so glad we could provide exactly what you needed for your customer. Thank you for the excellent review! Regards, Christine

We're so sorry to hear about the issues you experienced with the initial order, and we truly appreciate you bringing this to our attention. We take feedback such as this seriously, and we're glad to confirm that a free replacement pack of markers has been dispatched to you and should be with you shortly. We understand your frustration with the quality issues you encountered – the leakage on arrival, the empty marker, and the subsequent leaks are certainly not up to our standards. We also recognize how challenging the alcohol-resistant ink makes the cleanup. We hope the replacement pack arrives in excellent condition and restores your faith in our products. If you experience any further problems, please don't hesitate to contact us. Regards, Matt

That's fantastic to hear! It means a lot to us to know that you've had such a consistently positive experience with our ordering process, customer service, and products for the past ten years. We truly appreciate your long-standing loyalty and your kind words about our team and how well our products work for storing your samples. Thank you so much for taking the time to share your feedback! Regards, George

Thank you so much for your feedback. It's great to hear you found our product to be very good and the price reasonable! Regards, Christine.

Thank you for the 5-star service review and the 4 stars for the product! We're glad you experienced quick delivery. We appreciate your feedback on both aspects. Regards, Matt