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We're so sorry to hear about the issues you experienced with the initial order, and we truly appreciate you bringing this to our attention. We take feedback such as this seriously, and we're glad to confirm that a free replacement pack of markers has been dispatched to you and should be with you shortly. We understand your frustration with the quality issues you encountered – the leakage on arrival, the empty marker, and the subsequent leaks are certainly not up to our standards. We also recognize how challenging the alcohol-resistant ink makes the cleanup. We hope the replacement pack arrives in excellent condition and restores your faith in our products. If you experience any further problems, please don't hesitate to contact us. Regards, Matt

That's fantastic to hear! It means a lot to us to know that you've had such a consistently positive experience with our ordering process, customer service, and products for the past ten years. We truly appreciate your long-standing loyalty and your kind words about our team and how well our products work for storing your samples. Thank you so much for taking the time to share your feedback! Regards, George

Thank you so much for your feedback. It's great to hear you found our product to be very good and the price reasonable! Regards, Christine.

Thank you for the 5-star service review and the 4 stars for the product! We're glad you experienced quick delivery. We appreciate your feedback on both aspects. Regards, Matt

We're delighted to receive your 5-star review! Thank you for trusting Camlab. It's great to hear you found our phone support very good. We appreciate your feedback, and are working on improving our proactivity. Regards, George

Thanks for the 5-star review! We're glad that you're happy with your Lovibond Comparator 2000+. We appreciate your business! Regards, Matt

Thank you for your 4-star review! We're glad to hear our buffer solution is working well for you. We always strive for 5 stars, so if there's anything specific we could have done better, please don't hesitate to let us know. Your feedback is valuable in helping us improve. Regards, Christine

Thanks for your kind feedback. We're glad we met your expectations, and hope to see you again soon. Regards, George.