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Many thanks for your kind words! We're delighted you experienced excellent service and that the entire replacement process was straightforward for you. Knowing our equipment is reliably used for your daily calibrations is wonderful feedback. We truly value your custom. Regards, Matt

We really appreciate you taking the time to leave this review! It's fantastic to know that the quality of our lab equipment, along with our prompt and well-packaged delivery, provided an ideal experience for you. Customer satisfaction is our top priority. Thanks again for choosing us! Regards, George.

Thank you so much for taking the time to share your positive experience! We're delighted to hear that your recent delivery was made as scheduled and that you found our ordering and delivery process to be great service. We appreciate your business and look forward to seeing you again in the future! Regards, Christine

We're glad our 3-tier rack for 13mm tubes is working great for your flow cytometry and that you find it cost-effective. We appreciate you highlighting the great product and timely delivery too! Thank you for the excellent review! Regards, Christine

We are truly sorry to hear about the frustrating experience you had with the persistent "Have you forgotten something?" messages while ordering your measuring cylinders, and the difficulty you faced trying to get answers. That is certainly not the seamless experience we want to provide. You've highlighted a known issue: these messages were an unintended side effect of a recent website update in the last few weeks. Please know that a fix is actively being worked on to resolve this specific problem. We sincerely apologize for the irritation this caused. Regards, George.

We appreciate your feedback! It's wonderful to hear that our service was quick and efficient for you. We strive for that! Regards, George!

That's wonderful to hear! We're so glad we could provide exactly what you needed for your customer. Thank you for the excellent review! Regards, Christine

We're so sorry to hear about the issues you experienced with the initial order, and we truly appreciate you bringing this to our attention. We take feedback such as this seriously, and we're glad to confirm that a free replacement pack of markers has been dispatched to you and should be with you shortly. We understand your frustration with the quality issues you encountered – the leakage on arrival, the empty marker, and the subsequent leaks are certainly not up to our standards. We also recognize how challenging the alcohol-resistant ink makes the cleanup. We hope the replacement pack arrives in excellent condition and restores your faith in our products. If you experience any further problems, please don't hesitate to contact us. Regards, Matt