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Thank you for your feedback, and I’m truly sorry that your order didn’t arrive in the condition you expected. I understand how frustrating it must have been to receive a scratched and damaged item, especially after already being informed that some of your order was out of stock. We completely agree that stock availability should be reflected accurately on our website, and we’re actively working to improve this to prevent similar situations in the future. Your point about Elfa system designs being impacted by missing components is absolutely valid, and we sincerely regret the inconvenience this has caused. If there’s anything we can do to assist further, whether that’s sourcing alternative solutions or discussing a resolution, please don’t hesitate to contact our customer service team at [customer service contact]. Once again, we apologise for the disappointment and appreciate your honest feedback—it helps us improve.

Hi Thank you for your feed back. We can see you emailed after office hours on a Friday and had a response on the Wednesday. This is our standard 2-3 working day response time currently as we have a higher volume of emails during sales. We can see you were offered a discount but opted for replacements of the items instead which have now been sent. Our apologies for the inconvenience Kind regards Customer Services APFE