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Utility Point is committed to creating long-term sustainable value for everyone we proudly serve.

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過去一年 則評價

Utility Point 不再是 Feefo 的活躍客戶
顯^示全^部302^則評^論
BB
Bob Bennet
5 years ago
Bob Bennet說了有關 Utility Point:
By the time you read this they may have already gone bust!
Almost two years ago I signed up with UP, then in December 2020 it all went wrong. They had been charging too much on my monthly DD but I didn't worry as it was a simple way to put aside a bit of mon...
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交易日期: 13/02/2019
已購買1 件產品
DA
David
London
3 years ago
David說了有關 Utility Point:
Happy overall
I was transferring to a new tariff. The process was easy and painless so happy overall.
交易日期: 11/08/2020
已購買1 件產品
可信賴顧客
3 years ago
Switch was easy
Switch was easy but I have to enter manual readings each month which is pain. I previously had a smart meter but Utility Point dont offer this service
交易日期: 11/08/2020
已購買1 件產品
NI
Nigel
Poole
3 years ago
Nigel說了有關 Utility Point:
Change over went well.
交易日期: 20/07/2020
已購買1 件產品
可信賴顧客
3 years ago
Service to me - good. Service to friend - unacceptable
My renewal was easy. The renewal rate was attractive.

However, I have asked them to make an offer of the "refer a Friend". The friend has yet to har from them after 2 weeks. That is not good.
交易日期: 11/08/2020
已購買1 件產品
JO
Joyce
Lockerbie
3 years ago
Joyce說了有關 Utility Point:
Hang in there
In the process of leaving when I had an e-mail from you with a new lower monthly debit and the benefits of remaining
交易日期: 11/08/2020
已購買1 件產品
NI
Nick
3 years ago
Nick說了有關 Utility Point:
couldn't be more satisfied.
Very straightforward, smooth takeover. Absolutely no hassle.
交易日期: 20/07/2020
已購買1 件產品
可信賴顧客
3 years ago
Poor communication.
Poor Communication
交易日期: 20/07/2020
Merchant Logo
India
Utility Point
3 years ago
Hi there, we're sorry to hear this. Could you elaborate further on where you feel there has been poor communication so we can assist further. Thank you, Utility Point.
UN
3 years ago
OK. Since I moved our energy provider to yourselves I have heard nothing about how the move went, although as far as I can tell every thing appears to be working correctly. I gave you readings when you asked for them although EON told me that they were still waiting for readings so that they can close my account with them. I am also unclear what is happening with my account with yourselves.
I hope you will help me to clarify my position.
Regards
Roger Spratt
Merchant Logo
India
Utility Point
3 years ago
Hi there, thank you for your response.

Between the 8/06/2020 - 29/06/2020 we sent 6 emails. These included your Welcome Pack which attached was your tariff agreement and advised of where we were at with the switching process. A final email is sent on the day the supply goes live with us, we would recommend checking your junk/spam folder of your inbox to check these emails have not gone into there.

Once a supplier received the opening readings, these are sent to the industry for validation to ensure the readings fall in line. This process can take up to 32 days, your previous supplier received these within 9 days.

We hope this resolve your concerns however, please do let us know if you have any further concerns.

Thank you, Utility Point.
已購買1 件產品
可信賴顧客
3 years ago
Excellent renewal contract price
I renewed my service as Utility Point offered the best price when I did a comparison.
交易日期: 11/08/2020
已購買1 件產品
RO
Rosemary
3 years ago
Rosemary說了有關 Utility Point:
Still waiting for overcharge D/D to be refunded dispute calling twice about it
交易日期: 11/08/2020
Merchant Logo
India
Utility Point
3 years ago
Hi Rosemary, we apologise for any inconvenience caused. You should receive your refund by the end of today, if you do not please contact us on 03455 577878 thank you, Utility Point.
已購買1 件產品
關^於Utility Point
Utility Point community is about much more than just saving you money on your energy. We deliver on our promises to provide excellent customer service, clear and accurate billing and a real dedication to helping our customers save energy. It’s about putting you in control of your energy.
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Floor 7, Merck House, Seldown Road, Poole, Dorset, BH15 1TW, United Kingdom
為甚麼要#相信 Feefo 的評價?

關^於Utility Point

Utility Point community is about much more than just saving you money on your energy. We deliver on our promises to provide excellent customer service, clear and accurate billing and a real dedication to helping our customers save energy. It’s about putting you in control of your energy.