TravelUp 評論

Thank you for your comments, your feedback is very important to us as it helps us to improve on the service that we provide to all our customers in the future. I do apologies for this inconvenience caused to you however if you read our terms and condition (UNDER RECONFIRMING ALL FLIGHTS-COPIED BELOW) it clearly says you need to confirm your flights 72HRS before departure and in case if you had contacted the airlines/ourselves you wouldn’t have faced this problem. We always keep ourselves on top of last minute cancelations/schedule changes however there are few situation which our totaly beyond our control. Thank you once again for your valuable feedback and we hope this does not stop you from using Travelup again in the future. 9. RECONFIRMING ALL FLIGHTS You must telephone us or the airline at least 72 hours before the departure time shown on your ticket to confirm that there have been no changes. This applies to both outbound and return flights. We will not be liable for any additional costs due to your failure to reconfirm flights. Reconfirming your flight at least 72 hours before departure is a minimum requirement. Regards Ken Manager