Youth & Earth 評論

Dear Jane, Thank you for your kind words about our prompt delivery service, and for taking the time to share your feedback with us. We truly value your input, as it helps us to continuously improve our service. We apologize if you feel that we haven’t responded to a voicemail message. We do make it a priority to get back to all our customers as quickly as possible. However, if there is an ongoing email thread that addresses your concern, we may prioritize that communication to avoid any confusion or duplication of effort. Rest assured, your messages are important to us, and we strive to ensure that all inquiries are addressed in a timely and efficient manner. We understand your concern about customs charges and VAT. We will look into your suggestion about clearly stating the contents of the package and the postage charge on the box. This is important feedback, and we will work with our warehouse and shipping partners to see how we can make improvements to avoid unnecessary charges for our customers. If you have any other concerns or suggestions, please don’t hesitate to reach out. We are here to help and ensure that your experience with Youth & Earth is always positive. Thank you again for your continued support. Best wishes, The Youth & Earth Team