Thank you for taking the time to leave a review. We're sorry to hear that your experience didn’t meet your expectations. We value all feedback as it helps us improve our services. If you would be willing to share more details about your experience, we would love to learn more about what went wrong and how we can make things better. Please feel free to reach out to us directly – we’re here to listen and address any concerns you may have.
產品評價
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your detailed feedback.
We’re sorry to hear that the tour didn’t meet your expectations. We appreciate your comments on the itinerary, the Adventure Leader's performance, and the group dynamics. We'll review these points internally to ensure improvements are made.
Regarding the weather-related cancellations, we understand the frustration however these were a part of Hakone Free pass, so were already paid for in advance, and we did not get any refunds here when they are cancelled. We are sorry this was not made clear during the tour. For future we’ll make sure our Adventure Leaders convey this message and look at how we can look into offering alternative options as compensation in the future.
We take all feedback seriously and will continue to strive to provide a better experience for all our guests.
Thank you again for sharing your thoughts.
Everyone always responded really quickly and our guide always answered all our questions in our group chat
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your positive review and kind words! 💕
產品評價
上載媒體
查看所有媒體 (1)
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your wonderful feedback!
We're so glad to hear you had a great time on the tour and enjoyed the balance of activities and free time. It’s fantastic that Ricardo’s recommendations added to your experience, and we're happy to hear the small group size made it feel more personal.
We truly appreciate your recommendation, especially for solo travellers, and we hope to welcome you on another adventure soon! 🫶🏼
Thank you so much for your kind words and for being a repeat customer!
We love to see that you have chosen to travel with us again!
We're thrilled to hear that you had a great experience on the tour, and that Ricardo made such a positive impact as a guide. It's fantastic that the transport experience added to the authentic feel of living like a local, and we're so glad you enjoyed the camaraderie with fellow travellers.
We look forward to welcoming you back for another adventure! 🙌🏼
In particular, our tour guide Terry balanced all aspects perfectly, tailoring the experience to our individual wants, a solid list of flexible recommendations for free time, and keeping the whole...
閱讀更多
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your wonderful feedback!
We're so glad to hear you had an amazing time in Japan and that Terry made the experience enjoyable and memorable. We also appreciate your suggestion regarding communication before the trip—it's always helpful to hear how we can improve the experience for future travellers. We’ll certainly take your feedback into account for next time.
Safe travels and we hope to welcome you on another adventure soon! 🌏
產品評價
Nicole Stirling
The Dragon Trip
1 year ago
Thank you so much for your thoughtful feedback!
We're thrilled to hear you enjoyed your tour and that Terry was able to make the experience so memorable and tailored to your needs.
We also appreciate your suggestion about improving communication prior to the trip—your advice is valuable, and we'll work on enhancing pre-trip information to ensure future travellers feel fully prepared.
Thanks again for recommending the tour, and we hope to welcome you on another adventure soon! 🙌🏼
sehr gute Organisation und Vorbereitung.
Meist exzellente Guids.
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your feedback!
We are very pleased that you were satisfied with the organisation and preparation of the trip.
It is nice to hear that the Adventure Leaders were great, too. 😊
產品評價
Nicole Stirling
The Dragon Trip
1 year ago
We are glad you were able to do a lot during the 31-days on the tour!
Thank you for sharing your feedback. 🌟
Really helpful, keep you informed - I made an error with the info I gave for post trip accommodation and they sorted it really quickly.
All the guides were enthusiastic and helpful, excellent...
閱讀更多
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your wonderful feedback!
We're thrilled to hear that our team was able to assist you quickly with your post-trip accommodation.
It's fantastic to know you enjoyed the variety of experiences and found the Adventure Leaders enthusiastic and helpful. We can’t wait to see you on another Dragon Trip for your next adventure! 😊
產品評價
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your feedback!
We're so glad to hear that you had an excellent experience on your first "solo" group travel trip and that the balance of activities and downtime worked well for you. It's fantastic that traveling with a group enhanced the journey for you—thank you for recommending us! 😊
The tour guides always went out of their ways to make sure everyone on the trip was having a great time and had everything they needed. They were also really helpful with my food allergy, as I have...
閱讀更多
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for sharing your amazing experience! We're thrilled to hear it was the best month of your life and that our Adventure Leaders went above and beyond to ensure your needs were met. It's wonderful that they were able to accommodate your food allergy and make the trip inclusive and enjoyable! 💕
產品評價
Nicole Stirling
The Dragon Trip
1 year ago
Thank you for your fantastic feedback!
We're so glad to hear that the Southeast Asia 31-day tour was the best month of your life and that you made lifelong friends along the way. We'll be sure to pass your kind words along to the Adventure Leaders who made the trip so enjoyable.
Thank you for recommending the tour—and we hope to see you on another Dragon Trip in the future! 🌏
