Quality of clothing is not as expected. Article not tunic length as described, and had a hole in the front, and it cost two lots of postage to find this out! Awaiting refund.
Customer Service
Pure Collection
4 years ago
We are sorry to hear about your dissatisfaction with the quality of our garments. I can see that we have now received your return and a full refund for that item, as well as your returns postage, has been issued back to your payment card.Kind regards,Pure Collection
Beautiful colour, super quality. Absolutely delighted
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Deborah
Yorkshire
4 years ago
交易日期: 24/07/2020
Deborah說了有關 Pure Collection:
I had to return the jumper. My refund came through within two days. Now that's what I call service.
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Anne
4 years ago
交易日期: 23/07/2020
Anne說了有關 Pure Collection:
Prompt service.
產品評價
Customer Service
Pure Collection
4 years ago
Thank you for your feedback. We try very hard to match the colours to the actual garments, but if you are not fully satisfied, you are more than welcome to return the item and we will be happy to process that for you. If you do have any further questions, please do not hesitate to contact us.Kind regards,Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.