Wotif 評論

Thanks for your feedback. Unfortunately, we're governed by the hotels specific change and cancellation policies which are displayed on the hotel pages on our site. The change and cancellation policies are the hotel's policies and outside of our control. The rules and restrictions associated with non-refundable/non-cancellation room rates are usually strict given the competitive pricing for these rooms. Free Cancellation & Non-Refundable Rate Plans are standard practice for hotel bookings, and we try and make these as transparent as possible on our site. Apologies for any confusion.

Thanks for your feedback. We’re really sorry to hear that your customer service experience wasn’t as expected. We’re working hard to ensure our team provide great service, but recognise we can't get it right every time. If you’d like us to look into your booking further please contact us via https://www.wotif.com/service/ and our team can investigate.