I paid a lot for next day delivery but it did not turn up for two days
Stuart
The Worm that Turned (worm.co.uk)
2 years ago
Thank you for your feedback. Looking at your order it was placed at 4.06pm. Our next day service clearly states that it for orders ‘… placed on weekdays before noon.’ This is fixed by our courier collection time. Accordingly it was prioritised for packing and sent on a next day service the following day. It was delivered the next day and thus in line with our service. Obviously there does need to be a cut-off and whilst if a customer calls us we can sometimes stretch that by a few minutes it is not possible for orders that late. Please be assured that if you are good enough to order from us again and place it for a in stock item before midday, then it will be packed and delivered the next. I’m sorry you must have missed this condition, but glad that you liked your purchase.
產品評價
Stuart
The Worm that Turned (worm.co.uk)
2 years ago
We’re glad you liked it.
交易日期: 18/10/2023
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HG
H.Gignac
Feefo 驗證
Québec, Canada
2 years ago
H.Gignac說了有關 The Worm that Turned (worm.co.uk):
Great and rapid service from my first email to the final réponse. I could feel they are very proud of their products.
Stuart
The Worm that Turned (worm.co.uk)
2 years ago
Thank you for your very kind comment. We are!
產品評價
Stuart
The Worm that Turned (worm.co.uk)
2 years ago
We wear them too and agree. The best gloves and for keen gardeners, an affordable luxury
交易日期: 17/10/2023
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可信賴顧客
Feefo 驗證
2 years ago
Great quality garden gloves, a present for a friend, she will love them.
產品評價
交易日期: 17/10/2023
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LM
Linda Morgan
Feefo 驗證
Chesterfield
2 years ago
Linda Morgan說了有關 The Worm that Turned (worm.co.uk):
Since I ordered the items a week ago I have had no communication from the firm apart from the initial acknowledgement of the order. I have now received this review request. Since I have not had...
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Stuart
The Worm that Turned (worm.co.uk)
2 years ago
Thank you for your feedback. I know Nicky has spoken to you this morning as this was the first we knew of any issue. The items were sent on 17/10 by first class RM so really should have been with you by now. As agreed we’ll wait a few days in case the flooding around your area has delayed things and if they don’t arrive early next week will send them again. Stock has been reserved for you. I am also investigating the your despatch email doesn’t appear to have been sent. This may have been a technical error and is obviously unfortunate in the circumstances. We apologise for the inconvenience and please be assured we will continue to investigate. Thank you again for your feedback.
產品評價
Stuart
The Worm that Turned (worm.co.uk)
2 years ago
Thank you for your feedback - as per the service comments there appears to be an issue we hope you will be resolved shortly and have spoken to you about this. hopefully you can review the item once received.
Stuart
The Worm that Turned (worm.co.uk)
2 years ago
Thank you - as you know this has been dealt with in the service response and hopefully you will return to review the item once received. Please accept our apologies again.
交易日期: 17/10/2023
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MG
Mrs Jan Garnett
Feefo 驗證
2 years ago
Mrs Jan Garnett說了有關 The Worm that Turned (worm.co.uk):
Excellent - prompt and efficient
產品評價
交易日期: 17/10/2023
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KM
Khalid Mahmood
Feefo 驗證
Nottingham
2 years ago
Khalid Mahmood說了有關 The Worm that Turned (worm.co.uk):
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.