Really efficient service, I ordered something (by internet) that was out of stock in the sales and was contacted immediately by email and offered an alternative product. Excellent service, polite...
Excellent service, very good communication from the team both by email and telephone. I had previously cancelled an order with Primrose due to their dire customer service and I was more than pleased...
Having spent a long time investigating conservatory furniture, on line and visiting stores, it was such a relief to have discovered Heather at the Worm that Turned. Not only was Heather there to...
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產品評價
交易日期: 06/06/2013
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Feefo 驗證
13 years ago
Very happy with the service indeed - went above and beyond
Excellent service, there was a problem with my order and The Worm that Turned contacted me promptly and it was sorted immediately. Will be ordering from them again.
You ask me in July about an order for January, as far as I can remember all went well though have an idea that I might have had to wait a while to receive the order.
The Worm that Turned (worm.co.uk)
The Worm that Turned (worm.co.uk)
13 years ago
Thanks for the feedback - this product is designed for ordinary hosepipes and as you say, provided it is wedged firmly in the ground with the long spike works just fine.
We'll keep any eye out for something more 'industrial' though as we know about oil deliverymen running pipes through the flower beds.
Again thanks for the useful feedback.
Stuart
We're really sorry to hear this. If you had let us know we would have sent you a new one straight away and not required the old one back. Our damaged goods policy is on our despatch note, but we'll review it to make sure it's clear.
Would you like us to send you a new Boot Scraper?
Stuart
可信賴顧客
13 years ago
Brilliant customer service - always the true test of a company! I had a complaint about a faulty product. It has been resolved within a hour with a 'no quibble' approach.
It's a shame that my cynicism caused by endless other challenging 'customer service' examples clouded my view of receiving a positive response from this organisation.
Thank you.
Very proactive, helpful, unpacked all product and took packaging away
The Worm that Turned (worm.co.uk)
The Worm that Turned (worm.co.uk)
13 years ago
Keeping these Waterproof cushions clean should not be a problem with a little tlc.
There are instructions and a little video on how to do it at http://www.worm.co.uk/pages/gloster-furniture-care-and-maintenance - the cushion video is towards the bottom. Any problems just let us know.
Glad that we're starting to have a summer so you can enjoy the furniture.
Stuart
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.
Our aim is to help revitalise your outdoor space. Whatever the size, be it a tiny balcony or a country estate.
Either in the shop or online, you'll find a carefully selected range of outdoor decor, furniture and gifts awaits you.