Customer service could be improved. Originally we had paid via online for the delivery to be sent directly to the client. As the delivery address was different to the card holders address, we then...
Thank you for letting us know about this. We think that have been lost or damaged in the post. We send a large number of samples each day by post, and occasionally one can go astray.
As discussed I have refunded your costs, and I hope that it did not inconvenience you too much.
Darren
可信賴顧客
7 years ago
Thank you Darren. Review amended to represent the speed of your help in rectifying. Many thanks.
The price and quality of the flooring was great. Customer service was second to none. There was an issue with the independent courier company and customer service handled it quickly. I would have no...