The sofa is having to be replaced through Leeks Melksham. It arrived with one wing broken and the upholstery stitching on both wings coming apart.
The damage assessor came the next day examined and...
閱讀更多
Lloyd Crowley
Wood Bros
6 years ago
Dear Mr Price, we are deeply sorry to hear that you have had a bad experience with the delivery of your new sofa. We have spoken to Leekes regarding this issue and are in the process of resolving this matter for you. Whilst the sofa would have left our warehouse in perfect condition following a quality inspection, it would appear that the damage may have occurred during transit from Leekes to yourself. However we are working alongside Leekes to resolve this as quickly as possible. As you are aware a replacement has been ordered and we are expediting your order through our system. Rest assured that we are giving this our utmost attention, and once again please accept our sincere apologies. Regards, Wood Bros Team.
As always the service is excellent. Friendly & efficient. Delivery is always cheerful, professional and quick. And just as important it is a local company - so the products are not transported miles...
