The Wilson Organisation 評論

Thank you for taking the time to leave a review. I’m really sorry to hear that you felt we didn’t explore all the options or provide the level of service you expected. That’s not the experience we want any of our clients to have. I understand you confirmed you were happy when confirming your renewal, so I’m especially disappointed to hear we fell short afterwards. The account handler you dealt with has since left the business, but we have reviewed your file and will make any changes necessary to ensure we’re consistently providing the kind of personalised, proactive support we’re known for. While I appreciate you may choose to go elsewhere, I’d be more than happy to speak with you directly if you'd be open to a quick conversation—whether to better understand what we could have done differently or to see if we can support you in future. Thanks again for your feedback.