It would be better if items were in stock that they were despatched same/next day. I understand that as your operators are mostly working from home this is not possible. But if it were I would have...
Not very impressed. I ordered a coin to be delivered to my nephew, as when going though the order as you were allowed to choose a separate delivery address from the billing address.
However the coin...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking my call this morning and I am sorry that your order was not despatched to your selected alternatively delivery address, but as explained this request did not seem to accompany your order and this will be fed back to our IT team for investigation.
In addition, I have arranged for a Harry Potter Medal to be sent to your Nephew at his address to ensure he does not miss out on your gift.
Again, I am sorry that your first experience has not met your expectations and thank you for letting us know your comments, as we work hard to ensure that shopping with us is always a good and enjoyable experience.
Kind regards,
Rebecca.
可信賴顧客
6 years ago
Thank you for your call, I really appreciate it.
Obviously I am much happier with the outcome now following your call
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交易日期： 01/05/2020
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Feefo 驗證
6 years ago
When you do everything online you as the customer are doing everything, ordering, paying then waiting for delivery, and delivery from The Westminster Collection is not very fast.
