The Westminster Collection 評論

HI there, thank you for taking the time to complete our survey. Whilst we are continuing to experience despatch delays, we do not want customers to have to wait to submit orders for items that we are awaiting receipt of. During the ordering process we do state the most up to date despatch information available, to ensure customers are aware of when they can expect their deliveries. We do also issue emails should delays exceed 10,20 or 28 days to ensure you are kept up to date. I note both products you are currently waiting for are UK issues, and owing to closure of production at The Royal Mint expected deliveries have seen some delays, of which we profusely apologies for and are working closely with The Royal Mint to see if we can improve the current dates provided. We would like to thank you for your patience and understanding during this difficult time and we will of course get your orders to you as quickly as we can. Kind regards, Rebecca.

HI there, sorry that you are not happy with the service we provided on your last order. There may be a number of reasons this could occur, mainly down to status of account at the point the invoices were run. Owing to The Royal mint having to close production of this item, we are currently experiencing some long delays with this set. At present we are looking at competing all outstanding orders by 3rd September, 2020, but are working with The Royal Mint to reduce this time if possible, we will of course update our website with the latest despatch information. During this time, we will be receiving some stock and complete some outstanding orders, and we will of course despatch your order as soon as we can. Again, thank you for providing your feedback, we appreciate you taking the time! Knd regards, Rebecca