I sent a letter (after 3 e_mails) to only send 1 (one) £5 coin when a new one comes out
They have eventually sent me a letter confirming this along with 50pences and £2 coins when I only wanted it...
閱讀更多
產品評價
交易日期： 04/05/2020
0
分享
TC
Trusted Customer
Feefo 驗證
COVENTRY
6 years ago
Trusted Customer說了有關 The Westminster Collection:
excellent service informative and quality products
I purchased these coins on 8 May. Still waiting to receive them and also had emails saying the order has been cancelled and my money refunded!
Money has been taken out, refunded, and taken. Out...
閱讀更多
Bex
The Westminster Collection
6 years ago
Hi there, thank for taking the time to complete our survey, and I am so sorry to hear of the confusion and frustration that has been caused.
Owing to a stock discrepancy we were unable to fulfil your original order, which we quickly rectified and issued a refund. I am pleased to confirm your order was despatched on Thursday 21st May, we expect deliveries to arrive within 3-5 working days of despatch, so should be with you shortly.
Again,thank you for providing us with your feedback and sorry for any confusion caused.
Kind regards,
Rebecca.
可信賴顧客
6 years ago
Many thanks for the clarification on discrepancy and I’m pleased to inform you that the coins arrived today.
Thanks again
Bex
The Westminster Collection
6 years ago
Thanks for letting us know and we hope you're happy with your purchase :)
