They have kept us upto date with everything we purchased and answered emails straight away
產品評價
Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey.
I am sorry to hear that our product was not quite up to your expectations, we do our best to try and provide the best images and specifications to provide customers with clear details as we understand tat you are unable to view what you are buying in the flesh.
We do offer a 30 day money back guarantee should you prefer to return the item to us for a full refund, details of how to return can be found at www.westminstercollection.com/help.
Thank you again.
Kind regards,
Rebecca.
A brilliant service easy ordering prompt delivery excellent.
產品評價
交易日期： 15/05/2020
0
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TC
Trusted Customer
Feefo 驗證
Market Rasen
6 years ago
Trusted Customer說了有關 The Westminster Collection:
Orders are dealt with well, but having said numerous times that i am only interested in UK coins, I get innumerable "offers" etc for foreign coins or postage stamp covers. This causes unnecessary...
I’ve ordered two coins only got one and that had to go back as had scratches all over the face, also have not got a new one to replace it yet. While I know that there will be a delay but think it has...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey.
I am sorry to hear your original delivery arrived incomplete and damaged. I can advise that a replacement delivery has been sent to you on 28th May and should arrive with you shortly.
Further to this, to ensure you have the 2 originally requested I have arranged a further medal to be sent to you today, this should arrive within the next 3-58 working days.
Kind regards,
Rebecca.
產品評價
交易日期： 08/05/2020
0
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可信賴顧客
Feefo 驗證
6 years ago
I have purchased from Westminster for some time now and have always received a good service.
Hi there, thank you for taking the time to complete our survey.
I am sorry to hear you are disappointed with your purchase from us on this occasion, we do try and provide clear images and specifications to provide as much detail as possible.
We are aware that purchasing items without seeing them can be result in the item not being quite as expected. To ensure that you have time to review your item within your home, we do offer a 30 day money back guarantee should it not quite be what you expected. Information relating to this can be found on the reverse of the invoice.
Again, thank you for your feedback.
Kind regards,
Rebecca
