Ref your e-mail of 18th May,
This item has not yet been received - I have delayed contacting you because of the difficulties everyone is experiencing.
On another matter, I have received the "Battle...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey and your patience and understanding at this current time. However, your delivery has exceeded 10 working days, and it appears your order may have gone astray.
Please can you advise me if you would like us to issue a replacement delivery or credit you for the goods?
As requested, I have ensured your subscription to The Battle of Hastings Silver Coin Collection has been cancelled.
Kind regards,
Rebecca.
Having been informed a pair of jersey silver coins had been reserved and orderded in advance in my account, then told they had been sold to someone else is totally unprofessional and i feel conned...
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Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey.
I am slightly confused that you feel that you have been advised that your order has been supplied to someone else, as this is not the case. This item is fully allocated as we have reached our maximum order quantity, which at the time would have included your order, which I note you have now cancelled.
Please accept my sincere apology for any misunderstanding that has occurred and for the confusion caused and I hope this experience has not caused you to stop collecting.
Kind regards,
Rebecca.
TC
Trusted Customer
6 years ago
I was told when i contacted yourselfs by phone on 19th may that my order of CXY/V203/0 was now not available which tells me my coins had been allocated to some body else,i then phoned again a hour later and got told the same answer,i confirmed a week before on 11may before the order date on 18th may required to place the order for me,and to pay by Debit card,as per letter sent to me by Stephen R Allen your Chairman. I had done everything correct as per your letter and you did not comply, there was no confusion on my part and the blame is 100% yours,I still have not been given a answer why they were not sent to me in the first place, i was deeply hurt by not getting the coins i had no choice but to cancell all planned orders,as i had lost all trust in the way i had been treated . MG HORN.
產品評價
交易日期： 11/05/2020
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TC
Trusted Customer
Feefo 驗證
6 years ago
Trusted Customer說了有關 The Westminster Collection:
I tried to amendment a payment for a coin after not ticking the instalment box. The response was that it could not amended/re-imbursed despite being with the company for so many years.
Bex
The Westminster Collection
6 years ago
Hi there, thank you for taking the time to complete our survey.
Please accept our apologies regarding the inflexibility of our system, as once items are invoiced we would be unable to amend your order to our interest free instalment option, we would have to cancel your order and re-submit selecting the required payment option.
Unfortunately as we despatched your order on 01.06.20, your email dated 03.06.20 was received after we had already despatched the goods and therefore unable to rectify this for you via the means stated above.
Again, please accept our sincere apologies and thank you again for providing your feedback.
Kind regards,
Rebecca.
Hi there, thank you taking the time to complete our survey and I am sorry your order has got delayed.
I can confirm it did leave us on 21st May and normally our deliveries arrive within 3-5 working days, but we do have to allow up to 10 working days before we can chase this up.
Please can I ask that you email enquiries@westminstercollection.com if your order has not arrived by tomorrow and we will be happy to look into this for you.
Thank you again for letting us know your experience and apologise for any inconvenience this delay haas caused.
Kind regards,
Rebecca.
