The Westminster Collection 評論

Hi there, and thank you for taking the time to complete our survey. I am sorry to hear that you appear to be regular issues when attempting to log into your online account. I can assure you that we have no current technical issues which would be causing this to happen on a regular basis. I have attempted to call you this morning to discuss your issues and attempt to identify what is occurring. If you could confirm a suitable time for me to discuss this with you that would be great and hopefully we can get to the bottom of what is happening. Kind regards, Rebecca.

Hi there, thank you for taking the time to complete our survey. I am sorry you have had cause to complain about the item you have purchased from us. I can see that you contacted us on 13.06.20 regarding this and my colleague Laura responded on the same day. It appears that our response may have been filtered and would recommend checking your junk mail, it may be worth checking to ensure that we are not set to auto filter to your junk/spam folder as this may cause for future communication to be overlooked. We would be more than happy to issue a replacement delivery, and would ask that you return the item (using our Freepost returns address provided on the reverse of our invoice, or alternatively arranging this through your online account via the Help section) requesting a replacement delivery. Upon receipt we will issue a replacement as a matter of priority. I am again sorry that you have cause to complain and that our response was not received and for any inconvenience this may have caused, and thank you for bringing this matter to our attention. Kind regards, Rebecca.