Underhand forced subscriptions. Not clear information about when money will be taken.
Christian Evans
The Westminster Collection
9 months ago
Hi, I’m sorry the subscription setup felt unclear and for the trouble caused by this. Only your first order has been charged, meaning no subscription items have been sent. It confirms on the product page that subscription deliveries will be sent at 4-6 week intervals.
We'll always let you know if a product is part of a subscription on the product page and during the order process, it'll also be shown on your email confirmation, so keep an eye out in these places in the future.
Kind regards,
Christian
產品評價
Christian Evans
The Westminster Collection
9 months ago
Hi, I’m sorry the subscription details didn’t come across clearly. Only the initial order has been charged, as you can see in your account — subscription items haven’t started yet, as they are sent out every four to six weeks. I've cancelled this subscription for you now as it can be cancelled at any time.
In future, there is a non-subscription option, but it won't include the subscription offer saving so keep this in mind. I hope this helps clear up what has happened here.
Kind regards,
Christian
Great to deal with really clear pricing well pleased
Sally
The Westminster Collection
9 months ago
Hi. Thank you for your lovely feedback. It’s great to hear that you found everything clear and that you were pleased with the service you received. We really appreciate you taking the time to leave a review, and we’re always here if you need anything in the future. Sally
