Excellent service on the phone, but my previous attempt to book on line failed something to do with "unexpected error at line 992" - not good.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your feedback regarding our online booking system, I have just tested this and unfortunately had the same issue. Our I.T team, are now working on a solution.
Sorry for any inconvenience caused.
Kind regards,
Junior, Wendy Wu Tours
I really do not think a telephone call of less than 10 minutes with Wendy Wu merits any useful feedback. There is not enough time to know if the information passed over is poor or good.
I have...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Many thanks for taking the time to provide feedback. I have just tried to telephone you but couldn't get through so I left a voicemail. Just to confirm that we ask for client feedback shortly after booking and also once again on you return from holiday this helps us gauge our booking and after sales experiences. I will pass your comment onto FEEFO regarding the feedback taking longer than 15 seconds. Thanks again.
Kind regards,
Brian, Wendy Wu Tours
Cynthia our guide was excellent.The tour was very well organised and everything went without a hitch.From the moment we were met at Beijing to our departure from Shanghai we were given information...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you very much for your review. We are so delighted to hear that you had such an enjoyable time as many hours of time and effort are put in to creating and running our tours and our desire is for every client to have an enjoyable holiday experience! We hope to see you on-board one of our tours in the nearer future.
Kind regards,
Polina, Wendy Wu Tours
The service of the tour guides was excellent - they added a great deal of cultural background to what we were experiencing.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for letting us know what a good time you had on your tour and for your kind words of appreciation about your Guides.We’d be honoured to welcome you on-board another one of our tours in the future!
Kind regards,
Polina, Wendy Wu Tours
The guide could very easily have copied the Australian itinerary for the British members but didn't. This would have meant us not having to ask him every day what we were doing. I would have liked...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for your review. We are very sorry to hear of any disappointment as a result of some errors in your itinerary. We truly hope you have returned with some pleasant memories of this fascinating country and that we will have the pleasure of welcoming you on another Wendy WU Tours in the future.
Kind regards,
Polina, Wendy Wu Tours
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
