Was not called back when I had left a message, was not replied to by email, when finally contacted office the dates we wanted had gone, unfriendly attitude of male when booking by telephone.
Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thank you for taking the time to leave your feedback on the service you have received.
We pride ourselves on our high levels of customer service and aim to get back to our customers as soon as possible.
If your experience was not in line with our standards we apologise and hope we are able to change your perception with your future interactions with us.
If you have any questions please concatct us on: customercare@wendywutours.co.uk
Kind regards,
Junior
交易日期： 27/04/2015
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可信賴顧客
11 years ago
Only commenting on booking holiday. Have not yet been
The service we got was superb, we are returning customers from a previous tour of china so we know what to expect, don't let us down on this tour, thanks.
The national tour guide Steven did everything he could to make the trip as good as it could be. Informative, helpful and very organised. We could not have done it without him.
We would consider using...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
Thanks for taking the time to give us your feedback. Steven will be pleased to hear your kind remarks. We are sorry to hear your arrival on the Yangtze River Cruise boat was delayed, but very happy that you enjoyed the rest of your tour.
We hope to welcome you again in the future.
Kind regards,
Rick
產品評價
交易日期： 12/04/2015
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可信賴顧客
11 years ago
Stephen was an excellent guide
產品評價
交易日期： 12/04/2015
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可信賴顧客
11 years ago
Well executed tour with a friendly, competent and knowledgeable national guide.
The service was very good and the accommodation were excellent. The first 2 tour guides Lotus and Helen in Beijing and Xi'an respectively, were excellent very patient with us and listened to what we...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
We are pleased to hear that you had an awesome holiday and thank you for choosing Wendy Wu Tours. We are happy that your overall impression of the Discover China tour was great.
Kind regards,
Rick
產品評價
交易日期： 10/04/2015
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可信賴顧客
11 years ago
All Wendy Wu staff and associates were outstanding in their customer service
The national guide was excellent and gave very good service, the local guides were mostly excellent but not all of the same high standard. Occasionally we felt pressured into taking part in the...
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Wendy Wu Tours
Wendy Wu Tours
11 years ago
We are sorry that you felt pressured to participate in the optional excursions, but it's good to hear how much you enjoyed your time in China. Despite some early starts.
Kind regards,
Rick
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
