Excellent service pre holiday however hotels were not as good as we were told they would be. After complaining on our return two weeks have passed with no response from customer services.
Customer Services
Wendy Wu Tours
7 years ago
We are sorry to hear of your disappointment with aspects of your tour and that you are currently awaiting a response. We do follow ABTA's 28 day response period.
We understand that our customer service team have been in contact with you directly regarding your complaint and will be in touch as soon as possible.
Very good tour of the highlights of China. The guides couldn’t do enough to accommodate everyone and deserve a special mention. The hotels flights and coaches were all of a good standard. There was...
We booked our dream holiday to China- In Pursuit of Pandas Tour -Christmas/New year and what an Unforgettable experience it was!!! From start to finish we were looked after by Jason are national ...
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Customer Services
Wendy Wu Tours
7 years ago
Thank you for your 5* review!
We are thrilled to hear you thoroughly enjoyed your tour in China over the festive period, and hope your memories will remain with you for many years to come!
It is lovely to hear how Jason was so helpful and made sure that the restaurants were aware of your husbands allergy in advance.
When your ready to book your tour to Vietnam, please let us know. We will be honored to help arrange your next unforgettable tour.
Full service from booking to return flight. All we had to do was enjoy the holiday. Visa's, tips all sorted with no problems. Would recommend Wendy Wu.
Customer Services
Wendy Wu Tours
7 years ago
Thank you for your review!
We are delighted you enjoyed your "Vietnam Panorama" tour, and truly hope you have returned home with some fond memories of this wonderful country.
We would be honored to welcome you onboard another Wendy Wu Tour in the future!
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
