We had confidence that we were in safe hands with Wendy Wu. Their organisation and support infrastructure in China was very reassuring. The arrangements at each attraction and location were very good...
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Customer Services
Wendy Wu Tours
7 years ago
Thank you for taking the time to review you "Wonders of China" tour.
We are delighted to hear you enjoyed your tour and made some friends along the way.
Our tours are designed to cover a lot of ground in a short space of time, to ensure you have the opportunity to see all the amazing sights this spectacular country has to offer!
We hope you have returned with many fond memories of this iconic country that will remain with you for many years to come.
Thank you for your recommendations and when your ready for your next adventure, let us know! We cannot wait to help you plan your next tour.
good national and local guides; good hotels; good tour content.
Optional tour to Norlang Kha and Bajiao Village should be inclusive.The 4.0am rise to visit Danxia National Park at sunrise was...
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Customer Services
Wendy Wu Tours
7 years ago
Thank you for reviewing your "Silk Road Explorer" tour and we hope you have returned with many fond memories that will last for many years to come.
Your comments have been taken onboard and we hope to welcome you onboard another Wendy Wu Tour in the future.
Easy online booking with any queries quickly answered. Visa process very efficient and final paperwork and documents arrived in plenty of time.
Customer Services
Wendy Wu Tours
7 years ago
Thank you for your review.
We are pleased to hear all your questions were answered quickly, and your visa process was make easy and efficient for you.
We hope you have returned home with some wonderful memories of the sights you saw that will remain with you for many years to come.
Everything ran smoothly from pickup at airport to end of tour. Both national guide Eileen and local guides were excellent.EXCELLENT
Customer Services
Wendy Wu Tours
7 years ago
Thank you for your 5* review
We are delighted to hear your tour ran smoothly from the moment you landed.
Your lovely comments about Eileen and your local guides will be passed along to them - I'm sure it will make their day.
When your ready for your next adventure, let us know. We cannot wait to help you plan your next tour.
My wife & I travelled with Wendy Wu for the first time when we visited China in May.
Our overall view is that Wendy Wu provided a good service, but they are not the best Tour Company we have...
Should have been told about the additional tours and their costs before deperature.
The local tour guide promised to email some photos of the tour when we got home. They have never arrived so those...
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Customer Services
Wendy Wu Tours
7 years ago
We are sorry to hear of your disappointment with the optional tours. We have taken your feedback onboard and are looking into advising our future passengers of these prior to departure.
We understand our Customer Care team have been in contact directly with you regarding the photos and contact information that your guide was due to send you.
The office staff were unfailingly helpful when contacted, especially when trying to complete the form for the Chinese visa! On the tour, our rep, Monica, was delightful and went above and beyond to...
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Customer Services
Wendy Wu Tours
7 years ago
Thank you for your amazing review!
It is encouraging to hear that you thoroughly enjoyed your tour and were pleased with all the aspects from your pre-departure queries regarding your visa to the tour itself.
Your kind comments about your National guide Monica will be passed onto our China office. We love to hear that our guides are paying close attention to our passengers especially with any specific dietary requirements.
Thank you for your recommendations and we would be happy to welcome you back onboard another Wendy Wu Tour!
Excellent very well organised tour, with really good helpful, friendly and caring guides. Eva our tour manager was superb, making sure every one was looked after.
Customer Services
Wendy Wu Tours
7 years ago
Thank you for taking the time to review your tour.
It is lovely to hear our guides are performing throughout your tour. We will share your kind words with your local guides and Eva - I'm sure they will be grateful to hear you found them to be friendly and caring throughout.
We hope you have retuned home with many fond memories that will remain with you for many years to come and hope to see you onboard another Wendy Wu tour in the future.
交易日期: 14/05/2019
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可信賴顧客
7 years ago
Knowledgeable booking staff who were very helpful when we decided on booking add-on not in the brochure.
Customer Services
Wendy Wu Tours
7 years ago
Thank you for your review!
We are glad to hear your booking agent was able to help arrange your extension which was not advertised.
We hope you thoroughly enjoyed your tour and we would be honored to welcome you onboard another Wendy Wu Tour in the future.
交易日期: 22/05/2019
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可信賴顧客
7 years ago
Service in building the itinerary, guides, hotels excellent.
Customer Services
Wendy Wu Tours
7 years ago
Thank you for your review.
We are pleased you enjoyed your tour and found your guides and hotels to be excellent.
We hope you have returned home with many fond memories of this amazing country that will remain with you for many years to come.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.
Wendy Wu Tours is the UK’s Number 1 Tour Operator to China and Japan and a leading specialist tour operator to Southeast Asia, the Indian Subcontinent, Latin America, Central Asia, the Middle East and Europe.