To be honest was disgusted.. £70 spent on dog food.. no info when the items were supposed to be coming or call or text.. the box arrived all battered and bashed and opened...... not taped down...
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Laura Watson
Webbox
9 years ago
Dear Karen,
Thank you for your feedback and comments.
We do believe that you have received a refund and exchange for the back ordered items and we would like to apologise for your experience with these items. We have escalated the issue with the boxes to ensure that future home deliveries are up to standard and we will be reviewing how we manage stock going forward.
Best Regards,
The Webbox Team
可信賴顧客
9 years ago
No We Did NOT get a refund for the trouble. We got an exchange to the normal food and got the difference back as it's a cheaper food. Of the money you Owed us
可信賴顧客
9 years ago
Laura, i paid for the Au Naturale Range.. i got the cheaper version puppy food. they returned the difference between the cheap puppy food and the au natural food which i said they returned my money.. that is not a refund.. look i will prove it to you..
Dear Karen wernham,
Pets Choice Ltd. has just sent you £6.86 GBP for your purchase.
*PETS CHOICE. If you have any questions, please contact Pets Choice Ltd..
Merchant information
Pets Choice Ltd.
info@petchoice.co.uk
http://www.petschoice.co.uk
+44 125454545
Notes from merchant
None provided
I got the difference back between the two items obvviously as the au natural range is a lot more expensive.. you gave me my money back.. i dont consider that a refund. A refund to me is when you had something and got your money back i didnt even get the chance to have it as your selling items which you dont have in stock and that is wrong.
Frequent buyer and the dogs love the food but same as last time, we lost a few tins due to shipping damage. In this shipment we lost 8 tins that were burst due to the way they are packed and shipped.
Laura Watson
Webbox
9 years ago
Dear Robert,
Thank you very much for your feedback and comments. We would like to apologise for your experience with the shipping and packaging and can confirm that this is something we are reviewing to ensure that all future home deliveries are up to standard.
We look at the world from a pet’s point of view so that we can understand what they want, not just what they need. We make tantalisingly tasty pet food to promote health and well-being. Our wide selection of delicious wet and dry pet food to treats will have your pets pawing for more!
We look at the world from a pet’s point of view so that we can understand what they want, not just what they need. We make tantalisingly tasty pet food to promote health and well-being. Our wide selection of delicious wet and dry pet food to treats will have your pets pawing for more!