Muddy Paws 評論

Good afternoon Ms Westbury Thank you for your recent review regarding the service received in respect of your VetsMediCover pet insurance policy. We are pleased to hear that you have used the FirstVet service and that you were provided with some simple advice. This service has been a huge help to many of our customers during the past 12 months. We hope that Albert has made a full recovery but if you should have any further queries or concerns then please do not hesitate to contact either the administration or claims teams. Kind regards Administration Team VetsMediCover

Good afternoon Ms Taylor Thank you for your 5* review. It is always pleasing to receive such feedback from our customers. We do hope that you will not require the services of your VetsMediCover pet insurance policy in the near future, but please be assured that should you require our services the administration and claims teams will be available to assist you as much as possible. Kind regards Administration Team VetsMediCover

Good afternoon Thank you for your review regarding your VetsMediCover pet insurance policy. I am sorry to hear that the claims process took some time to be assessed and that you had to follow this up. Our claims team are still working remotely and have been extremely busy during the past few months. However, irrespective of this, it is still important that we keep our customer updated on the claims process and so I will refer this back to the claims team manager in order to see what improvements we can still make. In the meantime I hope that your pet has made a full recovery and if we can be of any further assistance then please do not hesitate to contact our customer service team. Kind regards Administration Team VetsMediCover

I am so sorry you have not received your Policy Documents. They have been emailed to you on 2 separate occasions. We have left you a voicemail to contact us on 0121 308 8685, kind regards VetsMediCover

Thank you for our 5* review and for your kind words. It is always very good to hear our Team are friendly and helpful. It is especially pleasing to hear that you were kept fully updated on the progression of your Claim as this can be a stressful time for Pet owners. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover

Thank you for our review. We do hope you do not need to contact us anytime soon as this means your Pet is fit and well. Please do not hesitate to contact our Admin Team on 0121 308 8685 if we can be of any assistance in future, kind regards VetsMediCover

Thank you for our 5* review and for your very kind words. We do like to hear our Team are helpful and knowledgeable. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover

Thank you for our 5* review. It is very good to hear that you have received swift responses and have been kept fully informed. Please do not hesitate to contact our Admin Team on 0121 308 8685 or our Claims Team on 0330 134 8112 if we can be of any further assistance, kind regards VetsMediCover

Thank you for our 5* review. It is always good to hear that our Policy Holders are happy with our Customer Service and that any queries are dealt with promptly. Please do not hesitate to contact us in future and Abi will be more than happy to assist you, kind regards VetsMediCover

Thank you for our 5* review and for your kind words. We are happy to hear that Claims have been settled and hope your pet has made a speedy recovery. Please do not hesitate to contact the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover