Curvy Kate 評論

Hi there, Thank you for taking the time to leave a review. We're very sorry to hear that you haven't received your order. This is certainly not the experience we want for our customers, and we understand how disappointing this must be. Please contact our Customer Support team at support@curvykate.com with some more details, and we'll be happy to investigate this further for you and work towards a resolution. We look forward to hearing from you and helping to get this sorted. Best wishes, The Curvy Kate Team

Hi there, Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with the current shipping fees and returns process. We've been working hard to improve the experience for our overseas customers, including introducing a standard tracked and insured return shipping fee through our returns portal. This service is designed to provide a secure return journey for parcels and help ensure returns are processed as quickly as possible. If you prefer, you're absolutely welcome to return items using a carrier of your choice and pay them directly. Our international returns address is: Curvy Kate Returns Torque WO1 Building Wortley Moor Road Leeds LS12 4JH United Kingdom If you choose to use your own courier, simply send us the postage receipt with the tracking details, along with a list of the items being returned, and we'll ensure your refund is processed as soon as your return arrives. We appreciate your comments and understand that shipping and return costs are an important part of the overall shopping experience. Feedback like yours helps us continue to review and improve our services. Best wishes, The Curvy Kate Team

Hi there, Thank you for your feedback. We’re sorry to hear that you’re disappointed with the returns cost. Our returns policy, including any applicable fees, is clearly outlined on our website and within the online returns portal before the return is completed. The pre-paid shipping label is offered as a convenient option and the cost is deducted from the total refund. There is also the option to return items to us using your own chosen postal method. We appreciate your comments and will take this on board. Best wishes, Kristin