We received the correct fan, as advertised in very quick time. 😀. All paperwork was relevant and easy to understand. All in all a very positive experience
We thought the delivery was very poor, it was mostly to do with your secondary delivery contractor, ie it sat in the warehouse for 5 days and therefore I had to cancel our electrician for...
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Customer Service
Universal Fans
4 years ago
Hi there,
Thanks for taking your time to share your experience with us, and it’s lovely to hear you were happy with our service.
We understand your frustration about delivery times, and we also appreciate your understanding as the shipping process goes beyond our scope. Nonetheless, we care about you as a customer and were quick to respond to all your concerns.
Please get in touch with us if you have any other concern, we’re happy to assist you.
Regards,
The team at Universal Fans
產品評價
Customer Service
Universal Fans
4 years ago
Hi there,
Hi there,
Thanks for sharing your feedback with us.
We’ve not received feedback like yours before around blade material for the Fanco Eco Silent, and have sold hundreds of units to date being one of our best sellers! Nevertheless, we’re more than happy to pass on your feedback to our website developer so we can improve the content on our website.
Regards,
The team at Universal Fans
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Customer Service
Universal Fans
4 years ago
Hi there,
Thanks for sharing your feedback with us.
It sounds like your fans are not working properly, the great news is that you have several options for getting that resolved, please get in touch with us so we can assist and hopefully get the fans working as you expected!
Regards,
The team at Universal Fans
