The service was fine but, as a person inexperienced with extractor fans, it would have been useful to be advised just how difficult it would prove to purchase PVC pipe to fit the fan sold. 200 mm is...
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Customer Service
Universal Fans
7 years ago
Hi, Thanks for your review. It’s always helpful to hear how we can improve our service but it’s quite concerning that the fan may have been damaged in transport. We encourage customers to reach out to us in cases like this, so that we can investigate and rectify the situation. It sounds as though you have already resolved the issues you’ve described, which is good to hear, but if we can be of any further assistance to you please email us: service@universalfans.com.au
交易日期： 16/01/2019
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TC
Trusted Customer
Feefo 驗證
7 years ago
Trusted Customer說了有關 Universal Fans:
Excellent service and knowledge
產品評價
交易日期： 15/01/2019
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可信賴顧客
Feefo 驗證
7 years ago
Order was dispatched and arrived as stated. Love the look and quality of the fan.
Very unwelcoming place - I had to ask for attention as he was clearly more interested in his computer screen. I also had to try and think of questions to make I got the right fans - ended up getting...
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Customer Service
Universal Fans
7 years ago
Hi Lill, We try to make our showroom a warm and welcoming place, so we’re very sorry that this wasn’t your experience. We’ve spoken to the staff member who served you and it sounds as though he was finishing off an enquiry when you arrived. We understand that you would have appreciated more prompts to help you choose a fan, and this is something we will try to improve on in the future, including actively encouraging customers to try out the fans including the lights to see how bright they are. If we can be of further assistance to you, please send an email to service@universalfans.com.au.
Sales Manager by the name of Maya was fantastic.
After I submitted my order (Ref UFR10044) I realized that product size I ordered may be wrong....I then emailed the generic site, & Maya got straight...
