Turquoise Holidays 評論

Many thanks for your recent feedback on Feefo with regards to your Honeymoon to Mauritius with Turquoise and I would like to apologies for the obvious and easily rectifiable problems you experienced. Caroline, who made your booking and should have been looking after your honeymoon, is unfortunately on extended sick leave and her job should have been to ensure seats were booked, or you correctly advised how to book seats, vouchers checked and room upgrade options offered. In your case something has gone serious wrong with our back-up systems. I make this point not as an excuse for the poor service you received, but to try and reassure you that we do pride ourselves in offering attentive and highly personal service and such occurrences are extreme rare. I can assure you our service is normally exemplary. This was obviously not your experience of Turquoise and I do agree these minor, but highly irritating matters, do not show us in the best of lights. In view of your comments and your experience, I would like to offer to refund the $50 per night you paid locally for the room upgrade for the three nights you booked at The Residence with us. I hope this gesture goes someway to restore your faith in The Turquoise Holiday Company and our belief that we do care about all our honeymoon customers. We will also review our airline seat booking procedures and documentation presentation with our operations department to ensure such an error doesn’t occur again. Thank you once again for taking the time to write to us and for your kind comments about our staff, the hotel, the island of Mauritius and lastly our gift list service. Please once again accept my sincere apologies. Kind regards. James Bell https://www.feefo.com/feefo/viewfeedback.jsp?id=8881&vendorid=349742# Best wishes, James Bell - Sales & Marketing Director James.Bell@turquoiseholidays.co.uk