We had our cruise cancelled by Royal Caribbean due to them overbooking rooms, the afternoon before we were suppose to sail. Cruise Megastore staff failed to correctly notify us of the cancellation...
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Karen King
Cruise Megastore /Travel Megastore
6 years ago
I’m sorry you had a poor experience. We’ve been in business for many years, and even though we serve thousands of customers a week, we strive to create the best possible individual experience for all our members. We will be in touch to soon to respond to your comments.
交易日期: 24/09/2019
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Feefo 驗證
6 years ago
Straight forward and always getting back to me when leaving messages
Karen King
Cruise Megastore /Travel Megastore
6 years ago
We appreciate you taking the time to provide us feedback and are excited to book you more holidays.
It was a very good experience, Jane Campbell was friendly, helpful & replied quickly to our questions.
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Our agents are so friendly because we have the best members! And we figured out what makes our members happy: HOLIDAYS!! We’re always happy to help and we look forward to booking your next adventure. Thank you for such a great review! I will make sure Jane gets the recognition she deserves.
交易日期: 02/10/2019
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Feefo 驗證
6 years ago
The customer service I received from Banjeo was excellent , great attention to detail.
Very friendly, I felt comfortable asking him questions as I have not cruised for a long time.
I cannot speak...
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Karen King
Cruise Megastore /Travel Megastore
6 years ago
Our agents are so friendly because we have the best members! And we figured out what makes our members happy: HOLIDAYS!! We’re always happy to help and we look forward to booking your next adventure.
Thank you for your feedback, we appreciate your time and will certainly let Banjoe know of your comments. We look forward to booking you again in the future.
Service was good from Kim but the followup service for airfares was pretty ordinary.
I didn't realise it was cruise mega when I responded to the txt message because I was VERY disappointed with...
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Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thanks for sharing your feedback; we truly welcome all responses so we can better understand how we can create a more positive experience for our members. We will be in touch soon.