Service at the time was great, but getting someone to returns calls or via email isn't happening.
Company Representative
Cruise Megastore /Travel Megastore
6 years ago
We are sorry to hear your experience hasn’t been everything you expected it to be. We would love the opportunity to rectify this for you so someone will be in touch shortly to discuss further.
This is the 5th time I’ve used cruise megastore and I’m really impressed with their service and friendly manner of all their staff
Company Representative
Cruise Megastore /Travel Megastore
6 years ago
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again!
HEY MADE MY BOOKING I KNEW WHAT I WANTED SO NO EXTRA GREAT SERVICE
I DID PHONE A FEW DAYS LATER AND ASKED A QUESTION AND WAS TOLD THE SALES PERSON WHO BOOKED MY CRUISE WOULD GET BACK TO ME 5 DAYS...
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Company Representative
Cruise Megastore /Travel Megastore
6 years ago
Thank you for taking the time to provide us your feedback. We will contact you shortly to discuss this with you.
Great service & friendly staff. Was able to explain all about the cruise, & helped with
any questions we had.
Company Representative
Cruise Megastore /Travel Megastore
6 years ago
Thank you so much for your positive feedback. We are pleased to hear you are happy with your experience and look forward to booking you more holidays in the future!
Underwelming. Lack of product knowledge. I wanted a good cabin for a special occasion & after paying in full I received the news we had a cabin with bunks! Not at all suitable for our age. Next very...
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Company Representative
Cruise Megastore /Travel Megastore
6 years ago
We really appreciate you taking the time to leave your feedback and we are sorry to hear your experience hasn’t been everything you expected it to be. We would love the opportunity to rectify this for you so someone will be in touch shortly to discuss further.
All very good except the balcony type was not disclosed. Ended up with obstructed view that we were not told about. Also was not asked about which dinner sitting we would prefer.
Karen King
Cruise Megastore /Travel Megastore
6 years ago
Thanks for sharing your feedback; we truly welcome all responses so we can better understand how we can create a more positive experience for our members.