I had a terrible experience with this service. My delivery was supposed to arrive on Monday, but it didn't show up until Friday. Each time I called the sales agent, I was told it would arrive in 20...
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Sarah
Topsoil Direct Ltd
1 year ago
I am very sorry to hear that your delivery was far from expected, this is very unusual. I have looked into your order and can see delivery was due on the Tuesday and although out for delivery didn't arrive. I can only apologise that we were not made aware of the issue by our delivery partners and that there were further delays. I can assure you that we work very closely with our partners and occurrences like this are very rare. I can see that my colleague liaised with you to arrange an alternative delivery and that a partial refund has been made.
產品評價
Sarah
Topsoil Direct Ltd
1 year ago
I am very sorry to hear that your delivery was far from expected, this is very unusual. I have looked into your order and can see delivery was due on the Tuesday and although out for delivery didn't arrive. I can only apologise that we were not made aware of the issue by our delivery partners and that there were further delays. I can assure you that we work very closely with our partners and occurrences like this are very rare. I can see that my colleague liaised with you to arrange an alternative delivery and that a partial refund has been made.
交易日期： 05/11/2024
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Susan Priday
Feefo 驗證
1 year ago
Susan Priday說了有關 Topsoil Direct Ltd:
On time, delivered to driveway
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Sarah
Topsoil Direct Ltd
1 year ago
Thank you, we have heard that chickens love our wood chips, hope yours do too.
We were able to pick the delivery date that suited us and the turf arrived that date. There was no communication from the delivery company which wasn’t great and we had to call them a few times. It...
I am sorry that your experience wasn't as we would have hoped. Our third party hauliers will always aim to leave the pallets as close to where they are needed as possible. As it is delivered via a pallet courier they do have limitations on where it can be manoeuvred as it needs leaving on a hard flat standing surface, which we try to make clear in our delivery instructions. Nevertheless I apologise that the driver was not polite on this occasion.
The chips look beautiful in our garden and will avoid us many accidents with children no longer running in muddy and slippery floors. Delivery was perfect in time and very helpful staff.
