Your system didn’t accept my order, I didn’t get an email confirmation so I ordered again the next day however you tried to deliver two lots. I called you when the delivery driver was here, you...
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產品評價
Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback and please accept our apologies again. After the weekend you placed your order we were made aware of a system error on our website leading to our payment partners not confirming completion of payment. Your refund was raised as soon as we were made aware of the system error and it has now been completed as per my colleagues email. I do apologies for the delay, refunds can take 5-10 working days and due to the double bank holiday this has caused a delay.
I’ve been overcharged and no refund yet despite promise. If it were possible to give 0 stars I would!
Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback and please accept our apologies again. After the weekend you placed your order we were made aware of a system error on our website leading to our payment partners not confirming completion of payment. Your refund was raised as soon as we were made aware of the system error and it has now been completed as per my colleagues email. I do apologies for the delay, refunds can take 5-10 working days and due to the double bank holiday this has caused a delay.
