3 days late with topsoil then refused to delay my turf delivery so ended up having to rush the job
產品評價
Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback. I would like to offer my sincerest apologies that your topsoil did not arrive on the day requested. I do hope that the turf is now establishing well and that you are pleased with its overall appearance, however, please don't hesitate to contact me if you require any advice or assistance.
Delivery great, soil poor and doesn’t tell you very well/clear it’s only half a tonne bag each are filled
產品評價
Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback. I am sorry to hear you are not happy with the topsoil. It is perfectly normal to find the topsoil does not come right to the top of the bag. We intentionally use bags that stretch and sag. Topsoil by its nature will settle in transit i.e. vibration during distribution will cause the soil level to fall as the particles settle together. Bags are also ‘double-stacked’ so the ‘bottom bags’ can become compressed – the height of these ‘bottom bags’ will be significantly reduced and can cause a bag to look underfilled. Please don't hesitate to contact us should you have any concerns.
Excellent service all the way through the process of ordering to delivery. Very happy with the quality of the soil provided. Would definitely use again.
產品評價
交易日期： 09/06/2022
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Feefo 驗證
4 years ago
This product should be delivered on a low loader with with a grab arm not by a pallet truck.
產品評價
Jessica Horseman
Topsoil Direct Ltd
4 years ago
Thank you for your feedback. The majority of our deliveries to domestic customers are made on 18 tonne vehicles with a tail lift and pallet truck, and whilst most deliveries are made without a hitch, we do understand that this delivery method is not suitable for everyone. As such we are continually reviewing the delivery information on our website. Please don’t hesitate to get in touch if you require further assistance.
The top soil is very good quality and good value for money. The delivery was not thought out and the driver left the soil in the road due to the hand held fork lift not man enough for the job. So I...
