They twice charged VAT when they kinow I am not LIABLE.
TonerGiant.co.uk
TonerGiant.co.uk
12 years ago
Hello, my name is Lou. Thank you for taking the time to leave feedback on our website
I am sorry to hear you have been charged VAT when placing your order online. We understand dependent on your location you will be exempt form the 20% VAT charge.
Unfortunately due to a technical difficulty with the website was not deducting the VAT from your order, after you have entered your address details. Thank you for writing to us today and bringing this to our attention, our website development team are working on the issue and hope the problem will be resolved shortly.
I am glad to see you have contacted Customer service and the amount has been refunded back onto your credit card.
Again, I am sorry for any inconvenience caused, please call the office on 0845 365 3605 we will place the order over the telephone and ensure you are not charged VAT again.
Kind regards
Lou
Customer Care
Toner Giant 0845 365 3605
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.
Tonergiant.co.uk is the leading online supplier of printer toner and inkjet cartridges supplying to both home users and businesses in the UK. Our aim is to provide you with an unbeatable service that is truly world class.