TJ Waste & Recycling Ltd 評論

After numerous attempts to contact the customer, regrettably our efforts to discuss the feedback and find a resolution were not successful. The customers points were discussed with the skip hire department, who had the following responses. 1. Price - The customer's chosen skip was not available on the day, two skips of the equivalent size were offered at no extra cost. The customer requested two larger skips, agreeing to the additional cost. 2. Collection - Upon collecting the skips, both were found to be overloaded and unsafe to transport, the customer was advised to reduce the load. After kindly obliging, the collections were rebooked, but we were unfortunately unable to meet the time restrictions set by the customer on a number of occasions. 3. Damage - We have not been formally made aware of any damage to property. Whilst we hate to have an unhappy customer, in this instance we feel we are unable to remedy the situation any further due to lack of communication. However, we will use the points raised to improve our service in the future.

Thank-you for your valued feedback. I'm pleased you found the overall service to be good, despite the drivers lack of cheerfulness. I will ensure the driver is made aware of your comment. (Please note - TJ Waste has acquired Pink Skip Hire, consequently some members of staff are now employed by us)

Thank-you for your great feedback. I'm extremely pleased we were able help you hire your first skip! Thank-you for your custom and we hope to hear from you again in the future.