THE WHOLESALE GLASS CO. 評論

please accept my apologies for your delayed delivery. It's not always possible to ship next day orders for one reason or another, on this occasion it was an out of stock item. Our procedure in these circumstances is to inform customers immediately of a delay by telephone, or email giving them the option of cancelling the order, receiving part of the delivery, or waiting until the order can be fulfilled. We also reduce the shipping charge back to a standard fee. All delayed orders ship next day delivery as soon as they are ready. I appreciate your feedback, I am currently working on improvements to the website for 2015, one of which is to implement real time stock levels via the website which will help improve our overall customer service. Nick Jones. Managing Director.

that's great feedback and I really appreciate it. We've spent some time today creating new images and diagrams for the 1496 and 1516 shelf supports and have just uploaded them. Take a look (you may have to refresh your browser), hopefully you approve and you've help make a positive change to our website. Your new shelf supports are on their way and as a thank you I've refunded £10 to your account. Nick Jones. Managing Director.

please accept my apologies again for the packing error, I have refunded your postage costs as promised. Hope you like your purchases. Nick Jones. Managing Director.

please accept my apologies. We always aim for to deliver a high level of sales experience and customer service with every order we process. On this occasion we have let you down and that is not acceptable. We've popped a little gift in the post for you (fingers crossed this one arrives on time!), hopefully you will give us another chance in the future to prove that we can meet and exceed your expectations. Nick Jones. Managing Director.