After placing a order on the 3rd Feb 2015 and being told 1-3 days for delivery I have still not recevied my order and paid £12.50 not very impressed. 11th Feb 2015
THE WHOLESALE GLASS CO.
THE WHOLESALE GLASS CO.
11 years ago
Please accept my apologies for the delay in completing your order. We send a lot of these glazing channels out every week and have a very high success rate with the courier that we use for them. This incident is very unusual for them. Unfortunately on this occasion they have admitted to mislaying your order and that it has been in their depot ever since? Yesterday (10th Feb) they assured me that they will deliver your order to you today (11th Feb), we will continue to monitor the situation. I apologise again, this is not acceptable and I will authorise a full refund of your delivery charge.
Nick Jones
MD
交易日期: 03/02/2015
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可信賴顧客
11 years ago
The service was first class, I was kept informed and a timely delivery was made.