The White Co. offers top quality products. Although, I cannot possibly pay full price for most items, when a sale takes place, it is a sale. Free shipping in the US is the pull towards the company.
Ordering and shipping is good but you have to stay on top of your returns. The system showed my return but I had to call to get my credit card refunded.
website interface was difficult for paying - not accepting credit card on my 2nd order, so I had to make a phone call to get this fixed and was told there was an issue. By the 3rd order credit card...
By far the worst customer service experience I've ever had online. Products took over a month to be delivered. Didn't receive promised follow up by multiple service agents. Asked for discount or...
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The White Company - US Website
The White Company - US Website
10 years ago
Thank you for taking the time to let us know about your shopping experience. I can completely understand how disappointing your experience must have been and this is not the level of service that we are usually so proud to offer. I am keen to speak with you about your feedback and I have sent you an email this morning. I looking forward to hearing from you.
Hannah
Excellent customer service however I would seriously reconsider the flimsy boxes and packaging you use to send breakable items overseas. I received multiple orders full of broken glasses and to a...
