I have sent my long distance partner a few bottles of whisky from The Whisky Shop over the years. The descriptions of the whiskys are detailed, the delivery is fast, and responses from customer servic
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產品評價
交易日期: 04/05/2024
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可信賴顧客
1 day ago
Great quick service
產品評價
This a great Islay if you like the peaty / Smokey armour and flavour
交易日期: 26/04/2024
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可信賴顧客
2 days ago
Excellent packaging on both occasions i bought from them can highly recommend the hearach for a new whisky 👍👍👍
交易日期: 03/05/2024
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JC
James Carroll
3 days ago
James Carroll說了有關 The Whisky Shop:
Usual great service. Great product, quick delivery and great packaging for security.
產品評價
Had this whisky before from The Whisky Shop and loved it. Saw it on a deal price and bought again.
交易日期: 02/05/2024
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CC
Cameron Cruickshanks
3 days ago
Cameron Cruickshanks說了有關 The Whisky Shop:
Great Product, engraved amazing, delivery was extremely fast.
5 stars, thanks again!
產品評價
Exactly what we were after!
交易日期: 02/05/2024
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可信賴顧客
3 days ago
Because I used a gift card as part payment the order was put on hold. I was meant to be having next day delivery. After no appearance after several days I had to ring to discover where my order was, t
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Customer Service
The Whisky Shop
2 days ago
Thank you for reaching out and sharing your experience with us. We apologise for the inconvenience you faced regarding your order delay due to the use of a gift card for partial payment.
Unfortunately, we were not aware of the hold on your order until you contacted us. We are currently working on improving our systems to better handle such situations and to ensure timely communication with our customers.
We hope the glasses and the 10% discount on your next order demonstrate our commitment to making things right. We understand that this may not fully make up for the inconvenience you experienced.
Your feedback is valuable to us, and we are using it to enhance our service and prevent similar issues in the future. If you have any other concerns or need assistance, please feel free to reach out.
Thank you for your understanding and for being a valued customer.
Warm regards,
Customer Service Team
產品評價
As always a great whisky from Kilchoman
Customer Service
The Whisky Shop
2 days ago
We're thrilled to hear you enjoyed the Kilchoman whisky. Cheers to many more great experiences!
交易日期: 02/05/2024
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SP
Sylvia Pinney
3 days ago
Sylvia Pinney說了有關 The Whisky Shop:
Easy to order and fast delivery
交易日期: 02/05/2024
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可信賴顧客
4 days ago
I went into Glasgow asking for Bowmore. Told you do not stock it. But was bot told I could order online to collect in store. Had to find that out myself. Poor service.
Customer Service
The Whisky Shop
3 days ago
Thank you for your feedback. We apologise for the inconvenience you experienced in our Glasgow store. Your experience does not reflect the level of service we aim to provide. We will ensure our staff is better informed about our online ordering and in-store collection options. Thank you for bringing this to our attention, and we hope to serve you better in the future.
Many thanks,
Customer Service Team
產品評價
Delicious, smooth. Little to no hangover.
Customer Service
The Whisky Shop
3 days ago
Thank you for your wonderful feedback on the Bowmore 12! We're delighted to hear that you enjoyed its smooth and delicious flavor. It's great to know that it provided you with a pleasant experience. We appreciate your support and look forward to serving you again soon.
交易日期: 01/05/2024
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BD
Bernard Dubroski
5 days ago
Bernard Dubroski說了有關 The Whisky Shop:
Wonderful. Amy in customer service resolved my issue
交易日期: 30/04/2024
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AS
Arthur Serino
5 days ago
Arthur Serino說了有關 The Whisky Shop:
Two of the four bottles you sent me had compromised seals and were leaking. The foil over the stoppers was intact, but the stoppers themselves didn't fit tightly enough and some scotch had leaked into
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Customer Service
The Whisky Shop
4 days ago
Hello,
Thank you for bringing this to our attention. This is the first we have heard of this issue, and we sincerely apologise for any inconvenience this may have caused. It is our priority to ensure that all products are delivered in perfect condition, and we are very concerned to learn about the compromised seals on two of the bottles you received.
Our team have reached out via email.
We look forward to resolving these matters.
Warm regards,
Customer Service Team
產品評價
Sampled these at the GM distillery in Elgin. One of the most delicious tasting scotches I have ever tried. Rich, fruity flavor like none other I've had, and a great price to boot! Only problem is, 2 o
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Customer Service
The Whisky Shop
4 days ago
Thank you for your kind words about our scotch! We are thrilled to hear you enjoyed the rich, fruity flavor and found it to be a great value. However, we are very sorry to hear about the issue with the leaking bottles. This is certainly not the experience we want for our customers.
Amazing offering. Not my most favorite, but close to it. Better than any scotch you can buy for the money. Rich and fruity, but without the sweetness of the amontillado cask finish.
Customer Service
The Whisky Shop
4 days ago
Thank you for your feedback! We're delighted to hear that you found our scotch to be a great value with a rich and fruity profile. We appreciate your honest comparison and are glad it ranks highly among your favourites.