The Odd Company 評論

Thank you for taking the time to leave your feedback. We're sorry to hear that your experience did not fully meet your expectations. Our mattresses are made using natural fillings, including wool, which naturally contains lanolin. This is one of the key benefits of choosing a mattress made with genuine natural materials, and we do not remove the lanolin as it contributes to the performance and character of the fillings. As noted on the product page, some customers may notice a natural odour when the mattress is first unpacked. This is completely normal and typically dissipates within a few days. We're also disappointed to hear about your experience with our delivery team. We expect our staff to be respectful when entering customers' homes, and your comments have been shared with the team as a reminder of the standards we expect. Thank you again for your feedback.