These wonderful products are let down by very poor online customer service.
I’m a new customer and I have emailed them twice - first time was over two weeks ago. I couldn’t activate my account as the...
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Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Jennifer,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
JS
Jennifer Simpson
1 year ago
Thank you for your response.
I have now received emails from you which have resolved my concerns.
It’s a pity it happened when I placed my first two orders with you and I must admit I was quite surprised to receive no replies.
Hopefully everything will be okay from here on.
The products really are wonderful, I’ll have to visit the shop next time I’m in Edinburgh.
產品評價
Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Jennifer,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
JS
Jennifer Simpson
1 year ago
Thank you for responding.
I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you.
Hopefully everything will be okay from here on.
I’ll make sure to visit the shop next time I’m in Edinburgh
Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Jennifer,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
JS
Jennifer Simpson
1 year ago
Thank you for responding.
I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you.
Hopefully everything will be okay from here on.
I’ll make sure to visit the shop next time I’m in Edinburgh
Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Jennifer,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
JS
Jennifer Simpson
1 year ago
Thank you for responding.
I have now had emails from you which have resolved my concerns, just a pity it happened when I placed my first two orders with you.
Hopefully everything will be okay from here on.
I’ll make sure to visit the shop next time I’m in Edinburgh
My order arrived damaged and all over the box. I’ve emailed the company over a week ago and again a couple of days ago. I’ve filled in an online contact form and still not heard anything back. Such...
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Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Neil,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
產品評價
Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Neil,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Neil,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
交易日期： 12/07/2025
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CW
Claudia Williams
Feefo 驗證
Chester
1 year ago
Claudia Williams說了有關 The Edinburgh Natural Skincare Company:
