Ordered some of their wonderful bath salts- so divine! Only used the rose one so far- the smell of the essential oils is rich and wonderful...exactly what i've been searching for!
Previous purchases have been top quality, but the anti-ageing skincream is greasy and smelled exactly like an empty ashtray. Could it have been a bad batch? I would like a refund/ replacement if...
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Rosie
The Edinburgh Natural Skincare Company
4 years ago
Dear Highly Valued Customer
We are really sorry to hear about this. We have been in touch with you and put this to right and understand you are happy with the resolution.
可信賴顧客
4 years ago
Many thanks to Rosie for resolving this issue so efficiently and for the substitution of the skin cream with three high-quality handcream bars.
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Rosie
The Edinburgh Natural Skincare Company
4 years ago
Dear Highly Valued Customer
We have looked at the batch and have taken appropriate action to see this does not happen again. We have also taken remedial action to deal with this complaint directly with you by email and hope this resolves this disappointing experience.
交易日期: 30/09/2021
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Zeenat Patel
Feefo 驗證
4 years ago
Zeenat Patel說了有關 The Edinburgh Natural Skincare Company: